Terms of Service

OVERVIEW

Welcome to HairHallo! The terms “we”, “us” and “our” refer to HairHallo. HairHallo operates this store and website, including all related information, content, features, tools, products and services to provide you, the customer, with a curated shopping experience (the “Services”). HairHallo is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (given in footer of website). If you do not agree, you should not use or access our Services.

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SECTION 1 – RETURN & REFUND POLICY

1. Damaged Items Only

   • Returns are only accepted for items that are received in a damaged condition.

   • It is mandatory to record a video while unboxing your order. This video must be shared with us when applying for a return.

   • To initiate a return, please contact us at +91 8700614127 and share the unboxing video.

2. Non-Acceptance of Delivery

   • If you refuse to accept the product at the time of delivery, a delivery cost deduction of up to ₹100 will be applied.

   • Please note: Part-payment of delivery charges will not be refunded under any circumstances.

3. Other Conditions

   • No returns or refunds will be processed without an unboxing video.

   • Products once accepted in good condition at the time of delivery are considered final sales.

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SECTION 2 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You agree to provide accurate and current information when using our Services and are solely responsible for maintaining the security of your account.

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SECTION 3 – PRODUCTS & ORDERS

We make every effort to accurately represent our products. However, colors and appearances may differ based on your device settings. By placing an order, you make an offer to purchase, subject to our acceptance. Your purchases are subject to our Refund Policy above.

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SECTION 4 – PRICES, BILLING & SHIPPING

• Prices are subject to change without notice.

• Taxes and shipping charges will be applied as per applicable law.

• Delivery timelines are estimates only, and we are not responsible for delays caused by shipping carriers or events beyond our control.

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SECTION 5 – INTELLECTUAL PROPERTY

All content, trademarks, and materials on this website are owned by HairHallo and may not be used without our prior written consent.

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SECTION 6 – GOVERNING LAW

These Terms of Service and any related agreements shall be governed by the laws of India, under the jurisdiction of Delhi courts.

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SECTION 7 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:
📧 hairhallo.official@gmail.com
📍 HairHallo (Tilak Raj – Proprietor)
319, 2nd Floor, Shahabad Mohammadpur Road, Near Bali Kevel,
New Delhi – 110037, Delhi, India
📞 +91 8700614127
GSTIN: 07FPUPR6626K1ZV