Refund policy

Return & Refund Policy

1. Returns for Damaged Items Only

   • We only accept returns for products that are received in a damaged condition.

   • It is mandatory to record a video while unboxing the item. This video must be shared with us when applying for a return.

   • To initiate a return, please contact us via Whatsapp at +91 8700614127 and share the unboxing video.

2. Non-Acceptance of Delivery

   • For prepaid orders, if the delivery is unsuccessful due to customer-related reasons—including refusal to accept the order, unavailability at the delivery address, incorrect delivery details, or failure to receive the shipment—a delivery charge of ₹200 will be deducted. The remaining amount will be issued as a store credit (credit note) for future purchases.

   • For COD orders: Any advance payment or part-payment collected towards delivery charges for Cash on Delivery (COD) orders is strictly non-refundable, regardless of whether the order is accepted, refused, cancelled, returned, or the delivery remains unsuccessful.

3. Other Conditions

   • No returns or refunds will be processed without an unboxing video.

   • Products once accepted in good condition at the time of delivery are considered final sales and non-returnable.

   • Delivery Disclaimer

     All orders are dispatched within a maximum of 2 business days from the date of order confirmation.

     Once your order has been dispatched, the delivery is handled by third-party courier partners. Delivery timelines depend on your location:

     • Delhi NCR: Up to 2 business days
     • Rest of India: Up to 7–10 business days

     While we do our best to ensure timely dispatch, we are not responsible for delays caused by courier partners, weather conditions, public holidays, or other unforeseen circumstances. Such delays do not qualify for cancellations, refunds, or compensation.

     We kindly request you to keep a buffer of 7–10 business days while placing your order, especially if you need it for a specific occasion or event.